EFT Make a Payment Only
FREQUENTLY ASKED QUESTIONS

Select your question from list below and press "Answer!"
WHICH TAXES MUST BE PAID ELECTRONICALLY?
The Alabama Legislature passed Act No. 2006-552 specifying that for each occasion that a business taxpayer is obligated to make a tax payment of $750 or more to the Alabama Department of Revenue, after October 1, 2006, such payment must be remitted electronically through an electronic funds transfer (EFT) method. Voluntary participation of transactions less than $750 is encouraged.

For withholding tax, if you meet the requirements to file through EFT (the current threshold is for payments of $750 or more), you must file and pay electronically. If you do not meet the filing requirements, filing withholding tax electronically is an option. NOTE: If you file withholding tax electronically, you must also pay electronically.

WHAT ARE THE SYSTEM REQUIREMENTS?
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IS THE WEBSITE SECURE?
Yes.  The Alabama Paperless Filing and Payment System uses the most up-to-date security technology to assure the privacy of your transactions. In addition, the login and user authentication areas are designed to assure users that only they can access their sensitive tax filing information.

MY SYSTEM CAN'T ACCESS THE PAPERLESS FILING AND PAYMENT SYSTEM, WHAT ARE SOME THINGS THAT I CAN CHECK?
Please click here.
WHERE DO I FIND MY SIGN ON ID AND ACCESS CODE?
The Access Code and Sign On ID are located in the notification letter you received from the Alabama Department of Revenue. If you have misplaced this letter, you may request another letter by completeing the Sign On ID & Access Code Request Form and faxing or mailing it to the EFT Unit as specified on the form.
ARE MY SIGN ON ID AND ACCESS CODES FOR FILING THE SAME FOR PAYING?
Your Sign On ID and Access Code may be the same, depending on how your account was set up with the Department. If you prefer them to be different, contact the EFT Unit at 1-800-322-4106, Option 7.
HOW DO I RESET MY PASSWORD?
The password is user-generated. If you have forgotten your password and receive an error message, you will need to correctly answer the password hints you selected on the Create User Profile page during your online registration (access this through the link 'Password Hint' in the error message you receive). Upon answering the hints correctly, you will be taken to the Main Menu of your online account. You will then need to select Change Profile from the Main Menu to change the password. This function is for User 001. Any additional users must be reset by the 001 administrator. Pressing the “Enter” key on your keyboard instead of the “Continue” button on the webpage will not provide the error message with the link to the Password Hints.  Be sure to always click on the system’s navigation buttons.
SHOULD I RECEIVE A PAYMENT CONFIRMATION NUMBER?
Yes. The confirmation number is provided on the Confirmation Page to confirm payment information was successfully submitted. If you use the telefile system the confirmation number is provided at the end of the call.  The confirmation number begins with an N followed by 10 numbers. NOTE: Be sure you are not in "Demo" mode upon initiating your payment - if you are in Demo mode, your confirmation number given will be all X's, i.e. XXXXXXXXXXX. If your confirmation number does not begin with an N, you have not successfully submitted your payment.
WHAT ARE THE SUBMISSION DATES FOR MAKING MY PAYMENT?
Tax payment transactions are due on or before the due date of the return.

PLEASE NOTE: EFT payments must be transmitted BEFORE 4:00pm CST on or before the due date, to be considered timely paid.

NOTE:  If you have debit block on your bank account, please provide the following information to your bank so that your bank will allow the tax payment(s) to be processed without rejecting:
1592957887  (Company ID #) for Alabama Department of Revenue Payments

You may submit the payment at any time up until the due date to be considered timely.

If you submit your payment early before the Due Date, you can choose to warehouse your payment so that the payment will not be deducted from your bank account until one business day subsequent to the Payment Date that you selected. If you choose not to edit the payment date, the payment date will default to the same date you are making your payment and the payment will be made the next business day if your payment is submitted before 4:00 p.m. CST, or two subsequent business days if filed after 4:00 p.m. CST.  If you wish for the payment to NOT be deducted from your bank account until the DUE DATE, you must EDIT THE PAYMENT DATE FIELD and enter that date.  You can change this date to any date from the default Payment Date up to the REMIT DUE DATE.  Unless you select a later date, the payment will be deducted from your bank account the NEXT BUSINESS DAY.

 
IF I FILE MULTIPLE RETURNS, CAN I MAKE A SINGLE PAYMENT?
No. A separate payment is required for each return, otherwise the payment will not match up with the return and your account may not receive proper credit for the payment.

IF I SUBMIT MY PAYMENT BEFORE THE DUE DATE, WHEN WILL MY PAYMENT BE DEDUCTED FROM MY BANK ACCOUNT?
If you submit your payment early before the Due Date, you can choose to warehouse your payment so that the payment will not be deducted from your bank account until one business day subsequent to the Payment Date that you selected. If you choose not to edit the payment date, the payment date will default to the same date you are making your payment and the payment will be made the next business day if your payment is submitted before 4:00 p.m. CST, or two subsequent business days if filed after 4:00 p.m. CST.  If you wish for the payment to NOT be deducted from your bank account until the DUE DATE, you must EDIT THE PAYMENT DATE FIELD and enter that date.  You can change this date to any date from the default Payment Date up to the REMIT DUE DATE.  Unless you select a later date, the payment will be deducted from your bank account the NEXT BUSINESS DAY

NOTE:  If you have debit block on your bank account, please provide the following information to your bank so that your bank will allow the tax payment(s) to be processed without rejecting:

1592957887  (Company ID #) for Alabama Department of Revenue Payments
WHAT ARE THESE FIELDS IN THE FORM?
For a description of the fields in the form, click on the word "instructions" and the description of the field will be displayed.
WHY IS THE SYSTEM NOT GIVING ME THE OPTION TO MAKE MY PAYMENT?
There are a several reasons why you may not be given the option to pay. If you are trying to pay Business Privilege Tax (Form CPT or PPT) or Corporate Income Tax (Form 20C or 20S) and If you have not previously filed a return with the Department, you will not be given the option to pay these taxes and will not be able to use the system as your method of payment. Also, verify that the access code and sign-on id being used is designated for the particular tax attempting to be paid. If you are still unable to make a payment, and none of the above applies, please contact the Alabama Department of Revenue at 1-800-322-4106, option 7 or (334) 242-0192..
IF RETURNS WERE PREVIOUSLY REMITTED UNDER ONE TAX TYPE (C COPRORATION FORM 20C) AND AN ELECTION WAS MADE TO CONVERT TO ANOTHER TAX TYPE (S CORPORATION FORM 20S), WILL I BE ABLE TO MAKE PAYMENTS UNDER MY NEW ELECTION?
No, if you have not previously filed a return with the Department for the new election, you will not be given the option to pay and will have to use another method of payment. The option to make payments under your new election will be granted once a return is on file with the Department.
ONE OF THE WEB PAGES IS NOT WORKING, WHAT ARE SOME THINGS THAT I CAN CHECK?
Please click here or contact the EFT Unit at: 1-800-322-4106, Option 7.
DOES MY TAX ACCOUNT REGISTRATION EXPIRE?
Taxpayer registrations have no expiration date and remain active until closed or inactivated.

HOW DO I CLOSE MY ACCOUNT?
You may download the Business or Account Closing Form from the Alabama Department of Revenue's website: http://www.ador.state.al.us/salestax/stforms.html.  Complete and mail it to the address provided at the top of the form.

To close your withholding tax account, select the box on Line 1 of Form A-1 or A-6. You will be instructed to complete Form A-7.

To cancel your permit or registration number associated with Tobacco or Storage Tank Trust Fund Charge Taxes, you may download the Permit/Registration Cancellation Form from the Alabama Department of Revenue’s website: http://www.revenue.alabama.gov/tobaccotax/ttforms.html. Complete and mail to the address at the top of the form.
DO I HAVE TO ENTER MY EMAIL ADDRESS?
No, this is not required. However, providing the information will allow us to send pertinent information and updates directly to you electronically without any mail delay, and will allow an e-mail confirmation to be sent to you each time you successfully make a payment.
WHY DO WE HAVE TO PAY ELECTRONICALLY?
The Alabama Legislature passed Act No. 2006-552 specifying that for each occasion that a business taxpayer is obligated to make a tax payment of $750 or more to the Alabama Department of Revenue, after October 1, 2006, such payment must be remitted electronically through an electronic funds transfer (EFT) method. Voluntary participation of transactions less than $750 is encouraged.

For withholding tax, if you meet the requirements to file through EFT (the current threshold is for payments of $750 or more), you must file and pay electronically. If you do not meet the filing requirements, filing electronically is an option.
WHAT HAPPENS IF I REFUSE TO PAY ELECTRONICALLY?
If a taxpayer, who meets the EFT threshold, fails to pay electronically, a penalty of 10% of the tax can be applied.

For withholding tax, if you meet the requirements to file through EFT (the current threshold is for payments of $750 or more), you must file and pay electronically. Substantial penalties can be assessed for noncompliance.
WHAT HAPPENS IF I DON'T HAVE A COMPUTER?
ADOR is providing public access to computers in the taxpayer service centers located throughout the state. In addition, the public libraries have computers available to the public at no cost. If these options are not convenient for you, you may use the telefile system by calling the toll free number: 1-800-828-1727. To locate a taxpayer service center near you please visit the Department's website at: http://www.ador.state.al.us/salestax/tpservcenters.html.

HOW DO I MAKE A SUPPLEMENTAL PAYMENT?
Upon selecting the tax type and period that you want to make a supplemental payment, the system will notify you that a payment has been made for this tax type and period. Select Yes to continue.

CAN I PAY LOCAL TAXES FOR ALL JURISDICTIONS ONLINE?
No. Taxes for cities and counties that are state administered can be paid online with the department. Certain self-administered city and county taxes can be paid online:  Click here for a listing of these taxes.  These taxes will remain self-administered even though you can file and pay them online along with the state administered city and county taxes.  If you need to know which jurisdictions are state administered, you may go to the website: http://www.ador.state.al.us/salestax/sales/index.cfm or http://www.revenue.alabama.gov/tobaccotax/ttforms.html or http://www.revenue.alabama.gov/motorfuels/gas/gasindex.html
WHAT INFORMATION IS NEEDED IN ORDER TO LOG-ON THE SYSTEM TO MAKE A PAYMENT?
You will need your Sign On ID, Access Code, user ID and password to log onto the system to make a payment. The sign on ID and access code can be found in your ADOR Paperless Payment information packet. The user ID and your self-selected password will be displayed on the User Profile page. Please retain a print out of the User Profile page for future access. You must have a valid tax account number with the Alabama Department of Revenue to use the paperless payment system; or, if your tax payment does not require a tax account number, you must have filed a tax return with the ADOR within the past three years.
CAN I E-PAY AN OUTSTANDING BILLING INVOICE OR ASSESSMENT I RECEIVED FROM THE ADOR?
Yes, but only if the unpaid billing or assessment has not been transferred to the ADOR’s Collection Services Division (CSD).  If the unpaid liability has been transferred to CSD, please contact the CSD at (334) 242-1220 to inquire about available payment methods..
I WANT TO E-PAY AN UNPAID BILLING INVOICE BUT THE E-PAY SYSTEM IS TELLING ME ONE DOES NOT EXIST FOR THE PERIOD I SELECTED EVEN THOUGH I KNOW IT EXISTS. WHY IS THIS HAPPENING?
One reason may be the result of a recent change in your approved filing frequency.  Since you must select the “period end date” for the tax you are e-paying, you will only be able to select a quarterly period end date if your current approved filing frequency for that tax is quarterly.  If the unpaid billing has a period end date other than the end of a quarter, you will not be able to e-pay that billing as you cannot select that period end date.  If this occurs, please make payment by mailing a check for the unpaid liability.  Another reason may be that the unpaid liability has been transferred to the Collection Services Division (CSD).  Please contact CSD at (334) 242-1220 to inquire about available payment methods.
CAN I CANCEL AN EFT PAYMENT THROUGH THE ADOR'S PAPERLESS FILING AND PAYMENT SYSTEM? IF SO, HOW?
Yes, but only if the Remit Due Date found on your payment confirmation page has not expired.  For early payment transactions that are initiated before the due date of the payment, payments must be cancelled before 4:00 p.m. Central Time of the Remit Due Date.  For same day or delinquent payment transactions, payments must be cancelled the same day by 4:00 p.m. Central Time.  NOTE:  You may only cancel a payment for State Taxes and State-Administered City & County Taxes.  You cannot cancel a payment made to a Self-Administered City or County.  To cancel the EFT payment, you will need the confirmation number and the payment submission date found at the top of your confirmation page that you received upon initiating the payment.  Upon successfully cancelling an EFT payment, you will receive a payment cancellation confirmation number.
HOW DO I KNOW IF I AM DOING THE RIGHT THING WITH MY TAXES?
Please contact the Alabama Department of Revenue at 1-800-322-4106.
HOW DO I KNOW IF I AM DOING THE RIGHT THING WITH MY PAYMENT?
For payment assistance, click on the "Demo Payment " link to view the interactive demonstration of the system functionality. Or, click on the "Form Instructions" link located at the top of each payment screen to review specific payment instructions.
HOW DO I CHANGE MY PAYMENT METHOD FROM ACH CREDIT TO ACH DEBIT?
In most cases this change must be initiated through the EFT Unit.  Please contact a representative for additional information at 1-800-322-4106, option 7 or 334-242-0192.

This page last updated August 14, 2007.

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