The refund hotline is a simple, easy way for individuals to check on their Alabama income tax refund. To access the hotline, all you need is a touchtone phone and a copy of your current year tax return.

 

• How does it work?

  The individual, with a copy of their return in hand, calls the refund hotline, 334-353-AL40(2540). The individual is asked to enter, by pressing the numbers on the phone keypad, the form type, first social security number, the filing status and the whole dollar amount of the refund. After this information is entered and verified, a message will inform the individual of the status of the refund. Simple, quick, and easy!

  NOTE: INCORRECT INFORMATION MEANS AN INCORRECT ANSWER.

  All of the information that you enter by phone must match all the information on the Revenue Department's computer system exactly, or you will be told that we do not have your return.

• What to do if you are told that the Department does not have your return?
  
  1. DO NOT PANIC!
  2. Check to see if you did enter the information correctly? If you are not sure, try the refund hotline again.
  3. If you did enter the information correctly, has your return been mailed long enough for it to be entered into the Department's computer system? Please allow enough time for your return to be entered into the system before calling back. The Department monitors the time it takes for a return to be entered onto the Department's computer system and adjusts the time in the messages accordingly. The closer to April fifteenth that you file your return, the longer it will take for it to be entered into the system.

• Detailed instructions for using the Refund Hotline.
  
  1. With a copy of your return in hand, call 334 353-AL40(2540).
     
     
  2. When the phone is answered you will hear the following: "Welcome to the Alabama Department of Revenue's Voice Refund Inquiry System. You will need a copy of your current year Alabama income tax return to check on the status of your refund."

      

  3. Press the number for the form that you filed
     • Press 1 for Form 40A
     • Press 2 for Form 40
     • Press 3 for Form 40NR
     • Press 4 if filed electronically

        

  4. Enter the number for the form you filed using the touchtone phone keypad. The system will repeat the number entered back to you for verification.
     • "You have entered (number), for Form (type). If this is correct press 1, if this is not correct press 2. If 1 is pressed the next question is asked, if 2 is pressed the question is repeated. "

        

  5. Please enter the first social Security number shown on your Alabama income tax return.
     • Enter all nine digits of the first social security number on your return using the touchtone phone keypad. The system will repeat the number entered back to you for verification.

        

  6. You have entered (social security number), if this is correct press 1, if this is not correct press 2. If 1 is pressed the next question is asked, if 2 is pressed the question is repeated.

      

  7. Press the proper number for the filing status claimed on your return
     • Press 1 for Single
     • Press 2 for Married Filing Jointly
     • Press 3 for Married Filing Separately
     • Press 4 for Head of Family

        

  8. Enter the number for the filing status claimed on your return using the touchtone phone keypad. The system will repeat the number entered back to the you for verification.
     • You have entered (number) for (status), if this is correct press 1, if this is not correct press 2. If 1 is pressed the next question is asked, if 2 is pressed the question is repeated.

        

  9. Enter the whole dollar amount (no cents) of the refund as shown on the return you filed, followed by the pound or number sign. The system will repeat the number entered back to you for verification.
     • You have entered (amount of the refund), if this is correct press 1, if this is not correct press 2. If 1 is pressed the system will ask the you to hold while it looks for your return, if 2 is pressed the last question is repeated.

   

  10. The system will search the records on file to look for your return, and respond with the information about your refund. Simple, quick, and easy!

      NOTE: INCORRECT INFORMATION MEANS AN INCORRECT ANSWER.

      All of the information that you enter by phone must match all the information on the Revenue Department's computer system exactly, or you will be told that we do not have your return.

  Remember, the refund hotline is not just the quickest and easiest way to check on your refund, it is the best way to check on your refund.
  REMEMBER CALL 334-353-2540 (AL40) TO CHECK ON YOUR REFUND.