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International Registration Plan (IRP) E-File FAQs
Click on a question below to view the answer.
What should I do if I don't have an IRP E-File password or have forgotten or lost it?
What is my User ID for IRP E-Filing purposes?
Is there a charge to use IRP E-file?
Are there any special Web browser requirements to use the IRP E-file service?
Why can I connect to your Web site from home but not from work?
I cannot see or open a form (page).
I cannot print.
What is my fleet # or supplement #?
Why can’t I do my renewal now?
I cannot view the entire screen.
What should I do if I don't have an IRP E-File password or have forgotten or lost it?
If you have previously logged into the system and answered your secret question, you will be able to retrieve your password by selecting the Forgot Password link on the logon screen. Your IRP password will be the same as your IFTA password. You can request a password for IRP E-File by contacting the Department at (334) 242-2999 and a new password will be assigned to you. If you previously had a password and you obtain a new one, your old password will become invalid. You must have an IRP account in order to be assigned a password.
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What is my User ID for IRP E-Filing purposes?
Your User ID for IRP E-Filing purposes is the same taxpayer ID number (Social Security or Federal Employee Id Number) that is reflected on page 2 of you IRP printouts (correction schedule).
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Is there a charge to use IRP E-file?
There is no charge to the taxpayer for filing an IRP report via the Internet and no purchase of software is required.
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Are there any special Web browser requirements to use the IRP E-file service?
Our Web site supports Internet Explorer 5.01 and higher. This is the minimum browser version necessary to support features and functions of the Department's electronic services. If you need to upgrade your browser, please go to the Microsoft web site.
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Why can I connect to your Web site from home but not from work?
Some companies restrict Internet traffic to only internal Web sites. Please check with your network administrator to see if your company has access restrictions.
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I cannot see or open a form (page).
The majority of our online forms are in a PDF format. This format allows these forms to be printed to match the paper forms. To view these forms, you will need Adobe Acrobat Reader 5.0 or higher. If you do not have Adobe Acrobat Reader, here's how
to download a free copy.
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I cannot print.
These are the three most common reasons for not being able to print (listed in the most likely to least likely order):
- You need to have Adobe Acrobat Reader version 5.0 or higher. Click here for instructions on how to down load the latest version.
- You receive the message "File not found" when Adobe Acrobat is trying to open. Depending on your browser follow these instructions:
- Internet Explorer - Right click on the Internet Explorer icon on your desktop and select "Properties". Under the General tab there is a section called "Temporary Internet files" you can either select the "Settings" button and increase the "Amount of disk space to use", or select the "Delete Files" button and then select the check box to "delete all offline content" and click "OK".
- You get a blank page in Adobe Acrobat Reader or an error message saying the file does not start with %pdf. You have multiple versions of Adobe Acrobat Reader installed on your pc and the Adobe software cannot resolve which version of Adobe to use with dynamic pdf pages. If you must have multiple versions of Adobe Acrobat Reader, you must reinstall the latest version on top of the older versions.
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What is my fleet # or supplement #?
You may obtain your fleet and/or supplement number one of three ways:
- From your billing invoice
- From your renewal application that was mailed to you.
- From the IRP inquiry button on the website. Once you are in the inquiry screen, select supplement to obtain the fleet number. From here you would select your current registration year record in order to obtain the supplement number.
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Why can’t I do my renewal now?
You will be able to access your renewal application online the first day of your renewal month.
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I cannot view the entire screen.
The Department's electronic services have been built to handle 1024 x 768. If you are running Windows, you can change your resolution. Click on "Start." Click on "Settings." Click on "Control Panel." Click on "Display." Click on the "Settings" tab and adjust your screen area. You will also need to select the smallest text size for your internet explorer. In your internet browser screen select “View”; “text size”; “smallest”.
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