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  • Where’s my refund because I have not received it yet?

Where’s my refund because I have not received it yet?

All refunds are not automatically approved. Some returns must be reviewed by an examiner. This review generally requires additional information to be submitted. If you have not received your refund within 8-10 weeks of filing, then your refund may have been stopped for review. You will receive a letter requesting additional information or verification of your return or identification. Please check your return to make sure your name, address and social security number on your return are correct.

Allow at least six weeks after filing your return, then check the status of your refund using one of the following sources: 1) go to our website at www.myalabamataxes.alabama.gov, 2) call our 24-hour toll-free refund hotline at 1-855-894-7391, or 3) call our daytime refund status line at 334-309-2612. Once your refund has been issued, the message will include a specific issue date.

All refunds are not automatically approved. Some returns must be reviewed by an examiner. This review generally requires additional information to be submitted. If you have not received your refund within 8-10 weeks of filing, then your refund may have been stopped for review. You will receive a letter requesting additional information or verification of your return or identification. Please check your return to make sure your name, address and social security number on your return are correct.

Allow at least six weeks after filing your return, then check the status of your refund using one of the following sources: 1) go to our website at www.myalabamataxes.alabama.gov, 2) call our 24-hour toll-free refund hotline at 1-855-894-7391, or 3) call our daytime refund status line at 334-309-2612. Once your refund has been issued, the message will include a specific issue date.

Related FAQs in Individual Income Tax, Refunds

Ex-spouses remain individually liable on a final assessment entered on a joint tax return, even if the parties have mutually agreed that only one of the parties will be responsible for payment. Such decisions are not binding on the Alabama Department of Revenue.

Follow the instructions at the bottom of the most recent billing letter you receive from the Collection Services Division. If you have any questions, contact a Revenue Compliance Officer by calling 334-353-8096. Checks or money orders should be made payable to the Alabama Department of Revenue. Always write your assessment number and account number on the check. When using a social security number, mask the number using the following format: XXX-XX-1234.

Mail your payment to the following address:
Alabama Department of Revenue
Collection Services Division
P. O. Box 327820
Montgomery, AL 36132-7820

To make payments and view your account online, visit My Alabama Taxes.

Need to visit in-person? Click here to locate your nearest Taxpayer Service Center location and make an appointment.

Any company signed up to use My Alabama Taxes with a Master Web Login should submit garnishment answers and/or payment online directly through the My Alabama Taxes website.

Identity theft occurs when someone obtains your personal information – such as your social security number, credit card or bank account numbers, passwords, etc. to defraud or commit crimes. You might be a victim of identity theft if:

  • Someone else has filed a tax return in your name;
  • You have an overdue balance or collection action from a year you did not file a tax return;
  • You find confirmed IRS records of wages from an employer you never worked for.

 

IDENTITY THEFT PREVENTION TIPS:

Taxes. Security. Together.

The Security Summit launched an awareness campaign www.irs.gov/individuals/taxes-security-together to better inform you about the need to protect your personal, tax and financial data online and at home. People continue to fall prey to clever cybercriminals who trick them into giving up Social Security numbers, account numbers or password information. In turn, criminals use this information a variety of ways, including filing fraudulent tax returns.

Protect Yourself from Identity Theft

Identity thieves have many ways to obtain your personal information. However, there are a number of precautions you can take to minimize your risk. This video provides 5 tips you can use to protect yourself against identity theft and fraud.

Other Resources

  • Identity Theft.gov (Federal Trade Commission)
  • Recovering from Identity Theft (Federal Trade Commission)
  • IRS Identity Protection Tips (IRS)
  • Protecting Your Investment (Social Security Administration)
  • Identity Protection: Prevention, Detection and Victim Assistance (IRS)
  • FTC: Tax-Related Identity Theft (Federal Trade Commission)

If you were affected by the IRS Get Transcripts breach, please know that we have taken internal steps within our system, noting that you were affected by the IRS Get Transcripts data breach. You will automatically be notified when the Alabama Department of Revenue receives a tax return that has been filed using your Social Security number, alerting you to the possibility that criminals have your information and are using it to steal money from you and the state. You will be sent a verification code and will be asked to verify whether or not you filed a return by going to My Alabama Taxes and clicking on the “Verify My Return” link.

  • Respond immediately to any notice received from the Alabama Department of Revenue; follow the notice instructions or call the number provided.
  • If you have not received a notice, contact our Compliance Unit at 334-353-9770.
  • Complete Form INV ID1 – Identity Theft Affidavit and mail to the address on the form.
  • Continue to pay your taxes and file your tax return, even if you must do so by paper. Include with the paper return: the Identity Theft Affidavit; a copy of your picture ID (driver’s license or non-driver’s ID); and one additional form of identification, such as a utility bill or bank statement.