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Frequently Asked Questions

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Which taxes must be paid electronically?
What are the system requirements?
Is the website secure?
Where do I find my sign on ID and access code?
How do I reset my password?
Should I receive a payment confirmation number?
What are the submission dates for making my payment?
If I file multiple returns, can I make a single payment?
If I submit my payment before the due date, when will my payment be deducted from my bank account?
Why is the system not giving me the option to make my payment?
If returns were previously remitted under one tax type (C-corporation form 20c) and an election was made to convert to another tax type (S-corporation form 20s), will I be able to make payments under my new election?
One of the web pages is not working, what are some things that I can check?
Does my tax account registration expire?
How do I close my account?
Why do we have to pay electronically?
What happens if I refuse to pay electronically?
What happens if I don’t have a computer?
How do I make a supplemental payment?
Can I pay local taxes for all jurisdictions online?
What information is needed in order to log-on the system to make a payment?
Can I e-pay an outstanding billing invoice or assessment I received from the ADOR?
Can I cancel an EFT payment through the ADOR’s my Alabama taxes system? If so, how?
How do I know if I am doing the right thing with my taxes?
How do I change my payment method from ACH credit to ACH debit?